What can I expect from using this system?

The Service Request tool, powered by SeeClickFix, is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address when reporting in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the Manistee County Central Dispatch Non-Emergency Line at 231-723-6241 as this system is not monitored 24/7.

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1. What is the Service Request tool by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does this tool solve and how does it benefit Residents?
4. How does the Service Request tool differ from other options available to report issues?
5. What should I NOT use this tool for?
6. What types of things should I report using this tool?
7. Will I receive updates on my request?
8. What if I submitted a request but haven't received a response?
9. Is there a cost to users?